Following a less than positive experience with a hard-selling real estate agency we sought help from Browns Plains Real Estate. We were really surprised by the excellent service we received from Neil Giles and Candice Le.

Candice was our nominated agent and she displayed the qualities that we longed for in an estate agent – thoughtfulness and compassion during what was a difficult process of selling a house that has been home for many years, diligence and attention to detail in ensuring that all issues were covered, and a complete absence of the “hard-sell” that typifies modern Estate Agents. We have no hesitation in recommending Candice and Neil as agents to sell your home. We cannot speak too highly of them.

Amanda – I just wanted to thank you for your help this year, you could certainly teach other property managers a thing or two!!! Very impressed with your service.

I have complete confidence in you guys because you know the local area really well and the property is close to your office. Thanks for your prompt response and effort that you have put in.

Oh Sharon you are amazing! I couldn’t remember what the existing oven/stove looked like and you just send a photo without any effort. Thank you. Thank you again for your outstanding attention.

Hi Neil, Sharon is an amazing Property Manager and we couldn’t be more delighted with your office. Many thanks for employing and looking after such a great team of people!!

Thanks Neil. Please pass on my regards to your team including the excellent work provided by both Amanda’s in supporting me over the years. I will keep in touch and look forward in receiving your future newsletters etc

Neil – I would like to take this opportunity to thank you and your team for the prompt action re the appraisal of our property.  In the event of a decision to sell you can rest assure we will be contacting your office.

I owned an investment property that I had another real estate agency managing on my behalf. I was extremely disappointed in the service they were providing and was desperate to change. This was extremely stressful for me. I spoke to Candice from Browns Plains Real Estate. Candice was so helpful, informative, friendly but at the same time professional. She basically walked me through the whole process of changing to Browns Plains Real Estate. The whole change over process could not have been easier for me. My investment property was basically left in a big mess from the previous real estate that was managing it. Sharon, straight away made everything ok again! She was always attentive, thorough and only too happy to assist with whatever queries I had. The communication, which is often lacking in other real estate agency’s, was NEVER a problem with this one. I can’t speak highly enough of both Candice and Sharon. I Would HIGHLY recommend them to anyone who is looking for a personal, friendly, reliable and professional agency to manage one of the biggest assets you could ever own.

Just wanting to let everyone know how impressed I am with Amanda Brown’s efforts in finding tenants for our rental property. Everything was done so quickly from the advertising, open house and processing of applications and we are extremely grateful for this, especially at this time of year! (4 weeks before Christmas!) Your email regarding the applicants was very thorough and made the decision easy for us. Thank you for your hard work and dedication and we hope you have a fabulous Christmas and New Year. You really have exceeded our expectations!

“Browns Plains Real Estate have been our Property Managers for over 9 years now and we have found them to be nothing but professional, reliable and very experienced at what they do. Living over 1000klms away from our Rental Property we very much rely on Browns Plains Real Estate to not only look after our investment but also look after what was once our family home which also involves an emotional attachment on our part. Not only can I phone them any time with a query but I have the confidence in them that when something is to be repaired they have highly qualified Tradesmen to call on and we know that the job will be done to a high standard. From a Landlords point of view the most important thing that we look for is a good tenant who will pay their rent on time and apart from normal wear and tear, not damage the property. In the nine years that we have been with Browns Plains Real Estate we have been very happy with the tenants that we have had and in choosing new tenants we very much rely on Browns Plains Real Estate to advise us and in the end we go with their first impressions, back ground checks and most of all their gut feeling. How did we choose Browns Plains Real Estate? While living in Brisbane before getting ready to move I was trying to decide which Real Estate to call and happened to be talking to my neighbour, who happened to be renting a property through Browns Plains Real Estate. They had nothing but high praise for them from a tenant’s point of view, as every 4 months they did inspections, any problems that arose were fixed up properly and most of all, all the staff were very friendly to deal with. We have never regretted our decision to go with Browns Plains Real Estate.”

Candice handled the rental of my property for me and I was extremely impressed with the professional manner in which my property was handled. Candice was helpful and considerate to me, my family, my home and my availability. The property was photographed to its best advantage and advertising was excellent. I was kept up to date with reports regarding open days and any other interest through phone calls or viewings. Candice ensured she knew my property well and could speak to the potential tenants with knowledge and professionalism. She presented personally as an experienced, friendly and professional person who made the experience of renting an easy and relaxed process.

I would like to commend Sharon for her terrific customer service. Sharon puts a real personal touch into her work in regard to managing our property. Be it either help with communication between the tenant and ourselves, assisting with getting quotes for work, even providing photos and her personal opinion when we had to select new carpet and paint choices recently. Sharon makes us feel comfortable that our property is in good hands. Don’t ever let her go!

We are really impressed with the way Candice handles the business…i.e. efficient, professional, reliable and very responsible.

Dear Amanda, Candice & The Team. Here is a little something to say thank you as a token of my appreciation. It has been an absolute pleasure and breeze working with you on my property. The process has been seamless from the moment I started dealing with Candice. Amanda you have been my eyes and ears on the ground and the process of leasing the property was effortless. Thank you. I look forward to working with you all and our continued relationship.

Dear Neil, I am writing today to acknowledge Amanda Brown for the exceptional work she did as our Property Manager for the property we rented at North Maclean. My partner and I were a tenant at this residence from 03 Jan 14-02 Jun 15 and we wouldl like to commend Amanda on her dedication and professionalism during this time. Please pass on our appreciation to Amanda.

I live in the UK, and Browns Plains Real Estate have been managing my property in the Gold Coast for the past 12 years. During that time the service I have received has been exemplary. Being remote from the property there is the potential for problems to go unaddressed, or for me to be ‘forgotten’; however, any time a problem has arisen, they have acted efficiently and effectively to resolve it. I am extremely happy with the service I have received, and I feel confident that others dealing with Browns Plains Real Estate also feel as I do.

We currently have 3 properties under management by Browns Plains Real Estate. From day one we have received nothing but excellent service from the team at Browns Plains Real Estate. Candice as the Business Development Manager handled our  initial enquiry with professionalism, enthusiasm and a highly efficiency manner. The changeover from our previous agent to Browns Plains Real Estate was without fault with Browns Plains Real Estate directly handling the changeover with our previous agent.  We were referred to Browns Plains Real Estate by other clients of Browns Plains Real Estate who have their property managed by Property Manager – Sharon. We have been very pleased and  satisfied with the service we receive from Sharon, the property manager.  Sharon is a very responsible ,dedicated  manager and she always attends to answer our queries in a prompt manner.  Therefore, we would have no hesitation in recommending Sharon to any investors that are looking for a Property Manager.

We are very appreciative of the professional and efficient service provided to us from Browns Plains Real Estate. Sharon has managed our investment property at Regents Park for the past 3 years and balanced the relationship between the tenant and home owner with diplomacy and compassion. More recently Amanda Wood achieved the listing, inspection and timely sale of our property under the leadership of Neil. Our time with Browns Plains Real Estate has been very pleasant and we always felt confidence with their advice and practice. A glowing recommendation from the Barry family.

Good afternoon Sharon,

We have no hesitation in saying just how pleased we are with the service you provide.

As you know, we have had houses managed by other agents and the thoroughness and professionalism provided by yourself is over and above anything we have previously experienced. Appreciating that sometimes we may not get back to you as soon as you would like, we recognise that your patience is a virtue in this area.

There is certainly nothing that comes to mind that we would like to see improved.

Thank you for your friendly service and we look forward to the communication of your high standards into 2012.

Cheers and Happy New Year

“Browns Plains Real Estate have been managing our investment properties in the southern Brisbane and Browns Plains area for over 15 years. For much of that time we were living overseas leaving us only able to be present at inspections occasionally. We have always been kept up to date with the goings on at the properties enjoying the professional service yet personal touch that the staff offer. Issues, large and small, that have arisen over the years at the properties have been swiftly and successfully dealt with. Several of our properties were bought through Browns Plains Real Estate, with seamless transition from purchase to rental. Adding to this is an almost perfect occupancy rate.”

It is with great pleasure I am writing this testimonial for Sharon Hildrew of Browns Plains Real Estate who is the personal property manager of my rental property at Boronia Heights.

Sharon has been managing my property for over 12 months now and has shown herself to be professional, prompt in her return of emails, phone calls and attention to issues relating to my property.

The thing I most like and respect about Sharon is that nothing is too much trouble for her! I have had other property managers in the past who have not maintained her high standard of care and for this she is to be commended.

As I live in NSW, it’s a great comfort to me that Sharon is looking after my property, which was once my home. I hope we have many more years continuing our professional relationship together.

Candice has helped us so much now that we have moved back to Brisbane from living in Sydney and has been absolutely fantastic with ideas for the Crestmead house, the contracts and responding to emails/calls. Even if we cannot find the property we love for sale with you, no doubt in my mind we will list it with your rental division. She is a great asset to your company!

Hi Amanda
Hoping you had a very Merry Christmas and wishing you a Happy New Year. You have done an amazing job managing our property and you always are efficient and get back to us in a timely manner. You are an absolute gem and we are lucky to have you so please never leave!! ha ha. Thankyou and catch up with you in the new year.

Candice – I have contacted a few of the more local agencies and was shocked by the lack of responses, really makes me appreciate your efforts with us so much more.

Thanks Sharon for all your help and persistence in getting this sorted.
Candice, Sharon has done a great job in getting this situation closed.

Thanks Amanda and Neil.
Appreciate the effort and response during the sales process.

Hi Amanda, Thanks very much for all your kindness and help. You have been wonderful to deal with and we thank you for your professionalism, willingness to assist, friendliness and quick results.

We would like to say a huge thank you to Amanda Kennett for all her help and assistance with my property this year, her professionalism has been amazing.

Sharon, Congratulations on your 10 years. Thank you for looking after our property in a very professional manner.
You are always on the ball with any issues that may be happening.
We could not have asked for a better Property Manager. Well done.